Fresh Life is an award-winning social venture based in Nairobi, Kenya. We undertake two exciting lines of work:
- We provide safe, sustainable sanitation services to residents living in urban informal settlements of Nairobi, Kisumu and Eldoret using end-to-end non-sewered sanitation solutions. Watch here!
- We partner with cities to develop and deliver safe sanitation and waste management for urban residents. Using a systematic methodology, we match cities’ sanitation and waste management needs with technology and service delivery models, and then offer clear guidance on the steps that governments, funders, service providers and technology developers can take to develop and implement integrated service delivery systems.
About the Role
The Customer Support & Credit Associate will manage the assigned customer portfolio by ensuring that we provide the best service to Fresh Life Operators through coordination of FLT repairs, timely collections, and tackling any customer-related issues. The role holder will also ensure that FLO’s submit proper documentation and keep proper customer records. The role also ensures customers maintain sanitation and hygiene standards and pay their monthly service fee.
Qualifications
- Degree / Diploma in Business Administration / Accounting / Finance or Social Sciences
- 2 years of relevant experience working in informal settlements handling customers, and exposure to debt collection and sales techniques
- Experience with collecting and managing data; Knowledge of CRM use and ability to manage a large volume of customers
- Ability to use MS Word, Excel, and PowerPoint – medium-level proficiency required
- Demonstrated experience in the sanitation sector and knowledge of sanitation, and familiarity with Eldoret’s informal settlement areas is an added advantage
- Good oral and written communication skills.
- Be thorough and pay attention to detail
- Be flexible and adaptable to work in the community.
- Demonstrated experience building relationships with stakeholders, customers and colleagues
- Proficiency in speaking Kiswahili, and English.
- Must be practical, self-driven, resourceful, efficient, open-minded, and energetic.
- This role requires 90% field work – applicants must be physically fit (long hours of standing and walking )
- Must be living in Eldoret / willing to relocate (Familiar with Langas area)
Read more about the role here – Customer Support and Credit Associate – Eldoret
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